Cancellation & Refund Policy
Effective Date: February 16, 2023
Business Name: Biboy Diving Center
We understand that plans can change. This policy outlines our cancellation terms and refund conditions to help you book with confidence.
Guest Cancellations
If you need to cancel your booking, please notify us via email or phone as soon as possible.
Refund Eligibility:
More than 72 hours before the activity
โค 100% Refund24 to 72 hours before the activity
โค 80% RefundLess than 24 hours before the activity or no-show
โค No Refund
Weather & Safety Cancellations
Your safety is our priority. We reserve the right to cancel trips due to:
Bad weather
Unsafe sea conditions
Unforeseen operational issues
In such cases, you will be given the option to:
Rebook on a later date
Or receive a full refund
Rescheduling
You may reschedule your booking:
At least 48 hours in advance (subject to availability)
No additional fees apply unless price differences exist between packages
Refund Processing
Refunds (if applicable) will be processed using your original payment method. Please allow 7โ10 business days for the transaction to reflect, depending on your bank or provider.
Important Notes:
Cancellations must be confirmed in writing via email or phone
Third-party platform bookings may follow their own cancellation policies
Group or private dive bookings may have separate cancellation rules (contact us for details)
Contact Us
For cancellations, reschedules, or questions: Email: [your email]
Phone: [your contact number]
We appreciate your understanding and look forward to diving with you soon!