Cancellation & Refund Policy

Effective Date: February 16, 2023
Business Name: Biboy Diving Center

We understand that plans can change. This policy outlines our cancellation terms and refund conditions to help you book with confidence.


๐Ÿ“… Guest Cancellations

If you need to cancel your booking, please notify us via email or phone as soon as possible.

โฐ Refund Eligibility:

  • More than 72 hours before the activity
    โžค 100% Refund

  • 24 to 72 hours before the activity
    โžค 80% Refund

  • Less than 24 hours before the activity or no-show
    โžค No Refund


๐ŸŒง๏ธ Weather & Safety Cancellations

Your safety is our priority. We reserve the right to cancel trips due to:

  • Bad weather

  • Unsafe sea conditions

  • Unforeseen operational issues

In such cases, you will be given the option to:

  • Rebook on a later date

  • Or receive a full refund


๐Ÿ”„ Rescheduling

You may reschedule your booking:

  • At least 48 hours in advance (subject to availability)

  • No additional fees apply unless price differences exist between packages


๐Ÿ’ณ Refund Processing

Refunds (if applicable) will be processed using your original payment method. Please allow 7โ€“10 business days for the transaction to reflect, depending on your bank or provider.


โ— Important Notes:

  • Cancellations must be confirmed in writing via email or phone

  • Third-party platform bookings may follow their own cancellation policies

  • Group or private dive bookings may have separate cancellation rules (contact us for details)


๐Ÿ“ž Contact Us

For cancellations, reschedules, or questions: ๐Ÿ“ง Email: [your email]
๐Ÿ“ž Phone: [your contact number]

We appreciate your understanding and look forward to diving with you soon!

Typically replies within 2-3 hours. We are experience high chat volume. Thank you for your patience.

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