Cancellation & Refund Policy

Effective Date: February 16, 2023
Business Name: Biboy Diving Center

We understand that plans can change. This policy outlines our cancellation terms and refund conditions to help you book with confidence.

📅 Guest Cancellations

If you need to cancel your booking, please notify us via email or phone as soon as possible.

⏰ Refund Eligibility:

• More than 72 hours before the activity
  ➤ 100% Refund

• 24 to 72 hours before the activity
  ➤ 80% Refund

• Less than 24 hours before the activity or no-show
  ➤ No Refund

🌧️ Weather & Safety Cancellations

Your safety is our priority. We reserve the right to cancel trips due to:

• Bad weather

• Unsafe sea conditions

• Unforeseen operational issues

In such cases, you will be given the option to:

• Rebook on a later date

• Or receive a full refund

🔄 Rescheduling

You may reschedule your booking:

• At least 48 hours in advance (subject to availability)

• No additional fees apply unless price differences exist between packages

💳 Refund Processing

Refunds (if applicable) will be processed using your original payment method. Please allow 7–10 business days for the transaction to reflect, depending on your bank or provider.

❗ Important Notes:

• Cancellations must be confirmed in writing via email or phone

• Third-party platform bookings may follow their own cancellation policies

• Group or private dive bookings may have separate cancellation rules (contact us for details)

📞 Contact Us

For cancellations, reschedules, or questions: 📧 Email: [your email]
📞 Phone: [your contact number]

We appreciate your understanding and look forward to diving with you soon!